1. General Terms

By engaging with Velview, its advertisements, or its services, customers agree to be bound by these Terms & Conditions. Velview reserves the right to modify, update, or withdraw any offers, promotions, or pricing without prior notice. Engagement with promotional material does not constitute a binding agreement until a site inspection or consultation has been completed and a formal quote has been issued.

2. Offers & Promotions

All promotional offers advertised via Meta (Facebook & Instagram) or any other platform are time-limited, subject to availability, and may be modified or withdrawn without notice.

Example promotions include:

• “Winter Flash Sale – 30% Off uPVC Windows”

• “Full House Windows & Doors From $21,999”

• “EOFY + Winter Deal – Save Up To $5,000”

• “30% Off + Free Security Door Upgrade”

• “Free Acoustic Glazing Upgrade – Worth Up To $4,000”

All prices and inclusions in promotions are indicative only and subject to a full site inspection. Velview is not responsible for any misunderstanding or assumptions based on promotional content.

3. Site Inspection & Pricing

• Final pricing is confirmed only after an on-site inspection or consultation.

• Factors that affect pricing include, but are not limited to: property size, number of windows/doors, style and finish preferences, glazing and hardware upgrades, and site accessibility.

• Customers agree that promotional pricing is an estimate and may not reflect the final quote.

4. Booking, Deposits & Payment

• A deposit may be required to secure a booking and initiate the order process.

• The deposit amount and payment schedule will be clearly outlined in the formal quote.

• Deposits are non-refundable unless Velview is unable to provide the agreed-upon service.

• Final payment is due upon completion unless otherwise agreed in writing.

• Late payments may incur administrative charges or interest.

5. Service Limitations

• Velview provides supply and installation of uPVC windows and doors only.

• The business does not perform structural modifications, electrical adjustments, or repairs unrelated to window and door installation.

• Any additional work not explicitly outlined in the final quote must be approved separately and may incur extra charges.

6. Liability & Warranty

• Velview is not liable for pre-existing structural issues, water damage, or any other property-related concerns not identified during the inspection.

• The business is not responsible for indirect damages, unrealistic expectations, or delays caused by third parties or external factors (e.g., supplier delays, weather).

• All services are provided ‘as is’ unless otherwise stated in writing.

• Warranties apply only to materials and workmanship clearly specified in the agreed scope of work.

7. Consumer Rights & Dispute Resolution

• These Terms & Conditions do not override any rights customers have under Australian Consumer Law.

• In the event of a dispute, both parties agree to seek resolution amicably before considering legal action.

• All disputes will be governed by the laws and jurisdiction of Australia.

By requesting a quote, booking an installation, or otherwise engaging with Velview, customers confirm they have read, understood, and accepted these Terms & Conditions.